Support Services

Support Services from visionapp help you in running a server-based IT environment. Our certified specialists will assist you in resolving operation problems. This includes, for instance, the identification and qualification of problems in a server farm and involving the appropriate manufacturer.

Also take advantage of the experiences gained by other customers. For instance, before rolling out a service pack, you can check whether other customers have encountered any difficulties, this ensures the operational reliability of the server-based system and provides the full range of benefits of a centralized IT developed and setup according to the underlying concept.

With a view to provide comprehensive technical support, we offer our customers a modular support service through our Service Center.

Depending on available resources and the importance of systems for your business, you can select and combine the appropriate service modules according to your needs — from a periodical review of your systems as part of preventive maintenance via remote access to defined customer care packages with guaranteed response times, both remote and on-site.