visionapp Remote Desktop 2010

Benefits

Ease of use

Simultaneous and secure access: the database mode

Connection settings

Display

Reporting

Backup and Restore

Configuration settings

What does named Admin mean:

• Every administrator using vRD 2010 needs a license (e.g.: If three administrators will be using vRD 2010 in a company, this company needs to purchase three vRD 2010 licenses). Unlike the workstation licenses the country and global license has no limitation regarding the number of administrators.
• An existing vRD 2010 license can be transferred to another administrator if the company ensures that only the newly appointed person will use the license.
• The licensing does not follow a concurrent user model (A concurrent user model allows a fixed number of users access to the product at a given time).
• The licensing does not follow a per device mode (A per device mode allows the use of only one license for several administrators on one terminal or in one terminal server session).
• An administrator may use his vRD 2010 license on different terminals and in different environments.
• There is no limitation on managed connection nodes (server or clients).
• There is no limitation on credential files.

Migration vRD 2008, vRD 2009 to vRD 2010

If you purchased visionapp Remote Desktop directly from the visionapp online shop AND:

• You currently use vRD 2008 with a valid Upgrade and Support Package:
  You must download your vRD 2009 license from your “My Account” area in the online shop. (The vRD 2009 license file will give you the full functionality of vRD 2010.) To download your vRD 2009 license file, please log in with your access data in the online shop. You can find the license file when you click the [Download] link of your original order (detailed step by step instructions can be found here).
• You currently use vRD 2009 with a valid Upgrade and Support Package:
  If you already have a valid license from vRD 2009 in use, you can directly import the vRD 2009 license to use vRD 2010. You will find your vRD 2009 license in your online shop account. Information about the validity / expiry date can be found in the Information box of vRD (? | About ...).

If you purchased visionapp Remote Desktop directly from visionapp AND:

• You currently use vRD 2008 with a valid Upgrade and Support Package:
  You must get your vRD 2009 license, which will give you the full functionality of vRD 2010. visionapp sent you your vRD 2009 license file in February 2009 by e-mail. You can import your valid vRD 2009 license into vRD 2010 to use the full functionality of vRD 2010.
• You currently use vRD 2009 with a valid Upgrade and Support Package:
  If you already have a valid license for vRD 2009 in use, you can directly import the license in vRD 2010. Information about the validity / expiry date can be found in the Infoormation box of vRD (? | About ...).
• You relocated your vRD 2009 license file:
  If you moved your license file for vRD 2009 from the default location, we will be happy to send you another license file. Send an e-mail with your name, order number, type of license (single user license, Country or Global license), number of users and the subject "New vRD 2009-license" to info@visionapp.com. Please allow up to 10 business days for processing time.

If you bought vRD from a visionapp partner AND:

• You currently use vRD 2008 with a valid Upgrade and Support Package:
  If you bought vRD 2008 with a valid Upgrade and Support package from our partners and have not yet received a license file for vRD 2009, please ask the visionapp partner directly. You can import a valid license file from vRD 2009 in vRD 2010 to use the full functionality of vRD 2010.
• You currently use vRD 2009 with a valid Upgrade and Support Package:
  If you already have a valid license for vRD 2009 in use, you can directly import the license in vRD 2010. Information about the validity / expiry date can be found in the Infoormation box of vRD (? | About ...).
• You relocated your vRD 2009 license file:
  If you moved your license file for vRD 2009 from the default location, please contact the visionapp partner directly.

If you have vRD without an Upgrade and Support package (or an expired Upgrade and Support package):

• If you have an older visionapp Remote Desktop version without a valid Upgrade and Support package, you will have to purchase a new upgrade and support package. Online Shop customers can buy a new upgrade and support package in the online shop; direct customers directly from visionapp; and customers from partners by the respective partner. Please note that the Upgrade and Support package will retroactively start on the date of purchase of your original software license (or on the date of expiration of your original Upgrade and Support Package).

If you use a NFR (Not for Resale) license:

• If you have a NFR license for visionapp Remote Desktop and want to update to vRD 2010, please contact your visionapp representative to purchase an Update and Support package.

Compatibility

Is vRD 2010 supported in Windows Vista SP1?

• Yes, for (more) details please review the installation guide.

Does vRD 2010 support Remote Desktop Protocol 6.1 and the switch "admin" to connect to a console session of a remote computer?

• Yes, you can connect to the console of a server with RDP 6.1. vRD 2010 works with RDP versions 6.X.

When installing vRD on Windows Vista I always get an error “Internal Error 2738”. What can I do?

• This error is caused by an incorrect registration of the file VBScript.dll in Vista itself. Please register the file manually at the command line:
• Procedure on a 32 Bit (x86) system: C:\Windows\System32\Regsvr32.exe C:\Windows\system32\VBScript.dll
• Procedure on a 64 Bit (x64) System: C:\Windows\SYSWOW64\Regsvr32.exe C:\Windows\SYSWOW64\VBScript.dll

Will vRD 2009 run on Windows 7?

• Yes, for (more) details please review the installation guide.

Upgrade

Can I use my vRD 1.5 objects in vRD 2010?

• Yes, settings from vRD 1.5 can be transferred to vRD 2010 if you backup your settings in vRD 1.5 and restore them in vRD 2010.

Is it possible to update from vRD 2008 or vRD 2009 to vRD 2010?

• Yes, you can update to the new version. For more details please refer to the Online Help (Reuse Data from Other Program Versions).

Installation

Can we use vRD 2010 on Terminal Server?

• Yes, you can install vRD 2010 on a Terminal Server or connect to it remotely.

How do I deploy vRD automatically as a silent/unattended package?

• Step 1: Start vRD2010.exe manually and chose your preferred language in the first dialog and wait until the progress bar is done.
• Step 2: Go to your %TEMP% folder. There you will find a file with a temporary name and the extension .MSI (e.g. 3975e7.msi). Copy this file to another location and rename it to vRD2010.msi.
• Step 3: Now you can run the .MSI setup directly and silently inside your software deployment/packaging environment. Start the silent installation of the MSI setup with the following command line: “MSIEXEC /I vRD2010.msi /qb”

Configuration

Can I configure the port, when connecting vRD 2010 to a database server?

• Yes, the database connection wizard allows you to fill in the name for the database server followed by the port number, e.g. "databaseserver,1234".

Is it possible to connect to a remote computer via VPN with vRD 2010?

• No, if you would like to access a remote server via VPN, you must use specific VPN software.
• This application may be integrated as external application directly in vRD 2010, in order to establish automatically a VPN tunnel, when activating a connection. When disconnecting the tunnel will also be closed automatically (for further information refer to the online help).

Is it possible to connect to a computer on which Network Level Authentication (NLA) is active?

• Yes, under Connection Properties | RDP, check the connection option Network Level Authentification (NLA)

Is it possible to use another credential than assigned to a RDP connection, when connecting via Microsoft Terminal Service Gateway?

• Yes, this is possible. There is an option under the advanced RDP settings (for details refer to the online help).

When trying to connect to a remote computer via vRD 2010 an error appears. What might be causing this?

• The reason might be an incorrect registration of the file mstscax.dll by the operating system itself. Please register the file manually at the command line: "regsvr32 mstscax.dll".

Is it possible to log in to vRD 2010 using an active directory account (name, password, domain) in order to use the configured vRD-permissions, even when the PC is not part of the domain or of a trusted domain?

• No, this is not possible. The logon in vRD 2009 is the same like for Windows on the PC itself. This means, if it is not possible to log in to a domain on the PC, it will not possible in vRD. This is caused by Microsoft security settings.

When trying to import a CSV file (New Connection|Select an import file (*.csv) to create…) following error appears: “Error has been found in the CSV file. Invalid protocol in the following lines(s): 1, 2, 3, 4…"

• Make sure that the delimiter used in the CSV file fits to the settings in vRD 2010 under Tools|Options|General|Advanced Setting|Delimiter for import / export.

My domain username was changed and so my windows login. When I now launch vRD2010, the folder structure I had previously created under the old windows account is there , but my credentials and connections are gone.

• You have to manually adjust the settings.xml of vRD 2010 (%UserProfile%\application data\visionapp\vRD 2010). Replace the old username with the new one: <OwnerName>old_username@domain</OwnerName> to <OwnerName>new_username@domain</OwnerName>

Display

What exactly is the Live Overview of active connections and how can I get to it?

• Live Overview means the view of all active connections in form of thumbnails on the Overview tab within vRD 2010. There you can see all active connections at a time and can follow recent activities on the remote computers. Relevant for the frequency of actualizing the thumbnail’s view is the value configured in vRD 2010 under Tools|Options|Remote Desktop|Polling interval to refresh thumbnails. Note that the thumbnail will only be refreshed, if the focus of your work is in a remote session.

How do I turn on the feature that will automatically show other users’ connected sessions?

• At first following requirements have to be met, in order to use this feature:
  • You have to assign credentials to the vRD connection (including password)
  • The local PC and the remote one have to be member of the same domain
  • You need the “Query Information” permission on the RDP protocol (see support.microsoft.com/kb/243554/en-us)
  • You need a network connection that allows RPC communication (check firewall settings, etc.)
  • Make sure the following registry key is set on the target computer and has the value 1: [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server]  "AllowRemoteRPC"=dword:00000001
• With visionapp Remote Desktop 2010 this feature is deactivated by default. To have the logged in user displayed automatically underneath a connection object go to: Tools -> Options -> Remote Desktop | Polling Interval to discover the session information and change the value from Never to another. Administrators can still manually display the other sessions on a connection by right clicking it and selecting Refresh Session. These sessions will display provided that the assigned credentials have permission for this activity.
• This “Refresh” option may also be done at the folder level.

When trying to establish a connection using display settings of 1900 x 1200, the session always throws an error. What is causing this?

• This error is caused by an older version of the RDP Client that does not support these settings. Please update the RDP Client.

Even the polling interval to refresh the thumbnails has been set in vRD 2010, the thumbnails do not refresh.

• To have the thumbnails refreshed at a regular interval please undock the overview tab of vRD 2010 (double-click on tab) and place it somewhere on your screen (or even on another monitor), so that it is still visible. When you now work in an remote session, you will see, that the thumbnails on the overview tab are refreshed according the settings you selected in vRD 2010 (Tools|Options|Remote Desktop|Polling interval to refresh thumbnails)

I like to use vRD 2010 on multiple monitors with different display resolution. If now a connection is opened as full screen on the secondary monitor with a higher resolution, not the whole screen but a part is used.

• This feature only works properly if all monitors use the same display resolution and are placed side by side in line.

Reporting

Can administrative actions be tracked for auditing purposes?

• In vRD 2010, the recently established connections will be stored in (the) Connection History. Additionally, when using database mode, log files are available that show administrative activities and errors.

Database

When running vRD 2010 in database mode, does each administrator see everything in the database?

• No, the Connection objects are visible for everybody and may be used by everyone, but a Credential is only available to other administrators when it is marked as “public”. For details please have a look at the online help of visionapp Remote Desktop 2010.

I like to give users the possibility to connect visionapp Remote Desktop to a database. Therefore they should not use credentials.

• With vRD 2010 it is possible to generate an encrypted database connection string, which includes this information without having the user seeing it. When connecting to a database the connection string may then be easily inserted by pasting it.

I have installed vRD 2010 on Windows Vista and have problems using the database mode. How do I establish the database connection successfully?

• Administrative rights are mandatory to connect vRD 2010 to a database. However, in Windows Vista, applications are started with non-administrative rights by default, even if you are logged in as an administrator. Please start vRD 2010 with the option "Run as administrator" and try to connect to the database again.

Is it possible to use a backup created (*.svrb) in vRD 2010 running in database mode in an local instance?

• No, this is not possible. To use the data created in database mode in local mode you may export the connection objects (*.vre; credentials are not included) or external applications (*.vra) and import into the local instance. But despite that it is possible to have the local backup (*.vrb) restored in database mode. For further information please refer to the vRD 2010 online help.

Licensing

How does licensing work with vRD 2010 on Terminal Server?

• vRD 2010 is licensed by named administrator. The licenses are enforced by name and not by concurrent connections. So, it doesn’t matter how many administrators are using vRD on any given machine as long as they are named for their vRD product license.

Does the evaluation version offer the same functionality as the licensed product (except it only runs 30 days)?

• During the evaluation period, you can create databases, but that functionality will expire after 30 days. Furthermore only 15 connection objects and 15 external applications may be exported or backed up.

What are the restrictions of the freeware version vRD 2010 in comparison to the commercial full version?

• The database mode is not available in the freeware version of vRD 2010. Furthermore, the number of simultaneous connections is limited to 3 and only 15 connection-objects can be exported or backed up. Furthermore no external applications may be used. The freeware version can be updated to the full software version at any time through an according license

How can I automatically deploy the vRD license file to multiple users?

• Step 1: Import the license file for the first user manually inside vRD (? -> Info -> Import new license file)
• Step 2: Start REGEDIT.EXE and export the
  “HKEY_CURRENT_USER\Software\visionapp\vRD2010\CoreLicense” registry key
• Step 3: Use your software deployment/packaging system or a login script or something similar to import the exported registry key for each user
• Hint: These steps are not necessary in the “database” mode because in this mode the license file is globally stored in the database for all users

Technical Support

Please use our visionapp Remote Desktop Support Forum to forward your request directly to us. Here you will get immediate and comprehensive response.

FAQ

Answers to frequently asked questions have been put together in this category. Click here to see our FAQ now.

Knowledgebase

Detailed technical information concerning visionapp Remote Desktop you can find here

Upgrade and Support Package

visionapp Remote Desktop 2010 is only available with an Upgrade & Support Package.

The duration of support is 1 year or 3 years from the date of purchase and it will cover the following services:

• Delivery of minor and major releases of visionapp Remote Desktop 2010 and subsequent versions.
• Delivery of hotfixes and service packs for the current version.
• Support for Problems or questions over the visionapp Remote Desktop Support Forum

If your Upgrade & Support package has expired you can renew it at any time. The renewal date will start with the day after the expiration date.