Hotline Support
You can also use the Hotline to contact our experts. Our Support Dispatcher will forward your call.
Hotline days and time
- cost free 5x8 - 08:00 a.m. to 05:00 p.m. CET for subscription plan member
- cost free 7x24 for customer service plan member
- one call free 5x8 - 08:00 a.m. to 05:00 p.m. CET for customers without subscription
Hotline contacts
- Email: support(at)visionapp.com
Customers with subscription can also use the phone number provided in their contract to contact our support team.
Call Preparation
For quick and efficient recording of your problem via our Hotline, we require the following information from you:
- Your Name
- Your Position
- Your e-Mail or phone number
- Your license number or company name
- The visionapp product and version you use
- The operating system and version you use
- The Citrix product and version you use
- The number of servers in your farm
- Your brief description of the issue
Call Process
- Contact our support.
- Our Support Dispatcher will record your information.
- You will be assigned a Call ID, which you can use at any time to obtain information about the status of your enquiry.
- Your problem is processed immediately by our experts. It is classified according to severity and priority.
- Our experts will call you back as soon as possible.
Remark: if you contract a customer service plan, we guarantee a binding response time.