Product Subscription Plan
The visionapp product subscription plan is a service for customers who attach importance to the stability, security and performance of their server farms and the applications implemented on them.
By subscribing to this program you ensure that you're always up to date with the functionality of the visionapp Platform Management Suite and the visionapp Access Portal. The subscription package includes the current software versions, which guarantees that you are equipped for future enhancements of your selected visionapp solution. The upgrades are normally issued once a year in a major release or service release.
Customers of the subscription program also have the option to exclusively participate in the beta program for visionapp products. This allows customers to test products, versions and new technologies from our development team before their release.
Product subscription plan includes
- Product updates and upgrades of all licensed visionapp products
- Hotfixes of all licensed visionapp products
- Unlimited access to Knowledge Base
- Unlimited Support Incidents
- 7x24x365 Support Center Online Portal
- 5x8 Hotline Support by phone
- Interactive Web Support by Online Session
- Call Tracking System
- Escalation Management for all issues
You can receive enhanced benefits with our customer service plan.